1. Introduction
Parman Groups Pty Ltd (ABN 93 702 116 256) (“Parman Groups”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information we hold. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By engaging our services, submitting an enquiry or using our website at https://parmangroups.site, you agree to the practices described in this policy. If you do not agree, please contact us before providing any personal information.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations around the collection, use, disclosure, quality, security and access of personal information. Parman Groups complies with all thirteen APPs, covering:
- Open and transparent management of personal information (APP 1)
- Anonymity and pseudonymity (APP 2)
- Collection of solicited personal information (APP 3)
- Dealing with unsolicited personal information (APP 4)
- Notification of the collection of personal information (APP 5)
- Use or disclosure of personal information (APP 6)
- Direct marketing (APP 7)
- Cross-border disclosure of personal information (APP 8)
- Adoption, use or disclosure of government related identifiers (APP 9)
- Quality of personal information (APP 10)
- Security of personal information (APP 11)
- Access to personal information (APP 12)
- Correction of personal information (APP 13)
Where reasonably practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, in most cases we require identification details to provide quotes, deliver services or issue tax invoices.
3. Personal Information We Collect
The types of personal information we collect and hold depend on the nature of your dealings with us and may include:
- Your name, and the name of your business or organisation if applicable
- Contact details, including your email address and service address
- Details of the services you have enquired about or engaged us to provide
- Information relevant to preparing quotes, scopes of work and project delivery
- Billing and payment information necessary to issue invoices and receipts
- Correspondence, including emails, enquiry form submissions and written communications
- Website usage information collected through cookies and analytics tools
We only collect sensitive information (such as health or accessibility details relevant to attending a site) where you have consented, where it is reasonably necessary for our functions, and where it is permitted by law.
4. How We Collect Personal Information
We collect personal information in a variety of ways, including:
- Directly from you, when you complete our quote request or contact forms, send us an email, or speak with our staff on site
- Through your use of our website, including server logs and analytics data
- From third parties you nominate, such as a property manager authorising works on your behalf
- From publicly available sources, where it is unreasonable or impracticable to obtain the information directly from you
Where it is reasonable and practicable to do so, we collect personal information directly from you.
5. Why We Collect and Use Personal Information
We collect, hold, use and disclose personal information for purposes including:
- Providing quotations and delivering our professional services
- Communicating with you about enquiries, bookings, scheduling and project progress
- Billing, invoicing, payment processing and record keeping
- Meeting our legal, taxation, insurance and workplace health and safety obligations
- Managing our staff, contractors and supplier relationships
- Improving our website, services and customer experience
- Marketing our services, where you have opted in and subject to APP 7
We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you would reasonably expect that use or disclosure, you have consented, or it is otherwise permitted or required by law.
6. Direct Marketing
We may occasionally send you information about our services that we believe may be relevant to you. Where we do so:
- We will provide a simple means for you to opt out, such as an unsubscribe link in emails
- We will honour opt-out requests promptly and at no cost to you
- You may also withdraw marketing consent at any time by emailing us at ceo@parmangroups.site
7. Disclosure of Personal Information
We do not sell, rent or trade personal information. We may disclose personal information to third parties where reasonably necessary for our functions, including:
- Contractors, subcontractors and suppliers engaged to assist in delivering services
- Professional advisers such as accountants, auditors and lawyers
- Payment processors and financial institutions
- Insurers, where relevant to a claim or incident
- Government agencies, regulators or law enforcement bodies where required or authorised by law
Any third parties we engage are required to handle personal information in accordance with this policy and applicable privacy legislation.
8. Cross-Border Disclosure
Some of our service providers, including cloud hosting, email and analytics providers, may store or process data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles.
9. Quality of Personal Information
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant. We encourage you to advise us of any changes to your details, or of any inaccuracies you become aware of, so that we can update our records.
10. Security of Personal Information
We hold personal information in both electronic and hard copy form. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include:
- Securing our premises and restricting access to physical records
- Using password protection, access controls and, where appropriate, encryption for digital records
- Limiting access to personal information to staff and contractors who need it to perform their duties
- Securely destroying or de-identifying personal information when it is no longer required, subject to our record retention obligations
11. Data Breaches
If a data breach occurs that is likely to result in serious harm to any individual whose personal information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable.
12. Cookies and Website Analytics
When you visit our website, our hosting and analytics services may collect technical information such as your IP address, browser type, device type, pages viewed and the date and time of your visit. This information is used to maintain the security of our website and to improve its performance and content. Most browsers allow you to refuse or delete cookies; doing so should not prevent you from accessing the core content of our website.
13. Links to Other Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site before providing personal information to it.
14. Access to and Correction of Personal Information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please email us at ceo@parmangroups.site with details of the information you seek. We will respond within a reasonable period, generally within 30 days. We may ask you to verify your identity before releasing information. Access will generally be provided free of charge, although a reasonable fee may apply where the volume of information requested is significant; we will advise you of any fee before proceeding.
If we decline a request, we will provide written reasons and information about how you may complain or seek a review of the decision.
15. Complaints and Enquiries
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or believe that we have breached the Australian Privacy Principles, please contact our Privacy Officer:
Privacy Officer
Parman Groups Pty Ltd
ABN 93 702 116 256
Perth, Western Australia
Email: ceo@parmangroups.site
We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable timeframe, generally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of last update. Continued use of our website or services after any change constitutes acceptance of the revised policy.